TOA

Company Profile

TOA Corporation, Ltd. is a manufacturer of professional audio equipment and security equipment. Since its founding in 1934, in Kobe, Japan, it has become one of the top manufacturers of sound systems for commercial facilities. The company is dedicated to creating safe, dependable, and comfortable listening environments in the various kinds of places where people gather. We currently operates both in Japan and overseas and are sending products to over 150 countries worldwide with manufacturing facilities found in most major market areas. These facilities have an excellent reputation for precision design and fabrication. Our corporate creed is, "We Supply Sound, Not Equipment".

Who we are.

We excel in our industry

Hi, I’m Dr. Sound, the acoustic expert at TOA. Our mission is not only to provide you with durable high-quality equipment, but above all else, deliver exceptional sound.

In schools, concert halls, retail locations, airports, stadiums, and many other venues, our sound systems deliver clear communication, music, and important audio messaging to millions of people.

Redefining the standards of technical advancement, TOA consistently strengthens its role as an innovative leader, always striving for sound perfection.

Founded in 1934 in Kobe, Japan, TOA draws from over 80 years of experience in the research, development, international sales, and marketing of products in the public address system industry. That longstanding know-how has ensured ongoing quality and customer satisfaction.

TOA’s American office — TOA Electronics, Inc. (TEI) — was established in San Francisco in 1974. As of 2019 we relocated the US & LTN American Headquarters to Secaucus, NJ. With representatives and sales managers covering every state and region, we’re here to cover your needs for Voice Alarm Systems, Intercom Systems, Speakers, ProSound, Distribution, Wireless Systems and Conference Systems.

TOA's Philosophy

Our management philosophy based on three confidences which drive us in the course of our daily work.

 

Total confidence of our customers in the use of all products. 

This means simply that quality is always first at TOA. To satisfy our customers and obtain their trust, we always manufacture high-quality, highly-reliable and highly durable products.

 

Total confidence of our associates in all business transactions. 

This can be attained simply by fulfilling all of our promise to achieve total confidence by our business partners. Once we have promised, we must never break that promise.

 

Total confidence of our employees in all their efforts.

In short: We continuously improve our work by foster open communication. Efforts must be made by both management as well as employees.

At TOA we have always strived to listen and respond to the needs and voices of our diverse customers, while at the same time expanding the scope of our business activities.

With a wide range of products ranging from public address systems, integrated voice evacuation systems, background and foreground music systems, intercom and access control systems to mention but a few, you can be assured that TOA Electronics has the right product for you and your applications.
 

Professional Audio
Maximizing the emotional effects of sound in all kinds of spaces makes possible the creation of sound that is richly elegant, sensitively delicate or boldly audacious, as needed.

As music resounds through a concert hall, the artistry inherent in the sound itself ranges from the fiercely intense to the upliftingly pleasant and gentle. In sports stadiums, sound is an essential element in helping thousands of fans, absorbed in the emotional movement of the game, to share a common feeling. In such ways, the performance-enhancing power of sound has the capacity to transport people into extraordinary aural and emotional spaces. TOA offers audio equipment on par with the strictest standards of audio professionals, helping to make spaces more dramatic and pleasant, and contributing to the emotional movement and shared experience of the people who use them.
 

Information & Communication
Applying audio and video technology toward improved practicality and functionality is the key to developing information communication systems capable of matching the pace of accelerating progress.

Communicating important information quickly and efficiently is vital in busy public spaces where large numbers of people come and go at a dizzying pace. The innumerable repeated announcements and other types of audio and video guidance used in these spaces, while often taken for granted, are essential in helping people navigate these areas with a minimum of stress and confusion. Further, just as the evolution of powerful networks has freed our communications from conventional concepts of time and distance, dramatic advances in information technology daily expand our message exchange capabilities into increasingly sophisticated new scenarios. Amidst these advances, TOA combines technologies for Seeing, Hearing, and Communicating in unique and original ways to create information communication systems that are ever richer in amenity and convenience.
 

Security & Safety
Evacuation guidance and security systems demonstrate their true value in emergency situations. Such solid reliability can only be achieved through skillful application of the most advanced technology.

Increasing crime rates and a general decline in public safety are an unfortunate side effect of rapidly urbanizing regional communities. With such surrounding social conditions becoming increasingly unstable, the need for self-protection is advancing all too quickly. Advancing urbanization is also contributing to ever taller and more sophisticated buildings, and ensuring safety for the inhabitants of these structures in emergency situations such as fires, earthquakes, and other disasters is a difficult challenge-but one that is nevertheless among the most important foundations of any society. TOA is there to help, applying its audio and video technologies to cope with issues ranging from security to disaster, protecting people's lives and lifestyles, and contributing to improved safety and greater peace-of-mind.

Concrete technological capabilities demanded by the world.
 

New High-Quality, High-Efficiency "Total Assembly" Production System.

TOA's "total assembly" production system helps us more efficiently produce our wide range of products while maintaining the highest quality. In this system, several workers form a work station, and each station completes the entire assembly of their assigned product, taking responsibility for all production processes, from parts purchasing to the supply of the finished product. This has resulted in a significant increase in product precision, greatly minimized waste and heightened production efficiency, while increasing the speed with which our products can be shipped to market. 
 

Quality And Vision Recognized Around The World. 

TOA has received certification under ISO9001 international standards for quality assurance, in recognition of TOA's establishment of a total quality control system for manufacturing activities ranging from product planning to development, production, installation and after-sales service. Moreover, TOA has been focusing on protecting the Earth's environment as one of its key management themes, and actively promotes the development of technologies and products that reduce our impact on the earth. As a result of these efforts, TOA has also received ISO14001 certification, the international standards for environmental management systems. Further, TOA has achieved Level 2 of the CMMI (Capability Maturity Model Integration) international index for businesses involved with railway vehicles, which evaluates software development processes to ascertain the degree of capability attained. Continuous efforts are being made to improve our development capabilities and quality.
 

Prudent System For Quality Maintenance.

To ensure the confident, long-term use of its products, TOA has established a well-organized customer support system, including an Information Center. These facilities are always prepared to quickly respond to all technical questions and provide consultations on acoustics and sound, as well as to answer inquiries about our products. All comments and suggestions received are studied and passed on to corresponding departments as a means of ensuring better products in the future.

 

TOA's Quality Policy

Total Customer Satisfaction In All Our Products

So that customers can use our products with total confidence and satisfaction, we work to produce reliable, high-quality products. Every person in TOA carries out his or her role with complete sincerity and honesty. Quality is our company's life blood, and its driving force. 

 

TOA Basic Procurement Policies

TOA Corporation (hereinafter referred to as "We" or "we") conducts its procurement activities based on the following Basic Procurement Policies.
 

1. Compliance with laws and regulations, etc.
2. Fair and honest transactions
3. Building of mutual trust

About our specific efforts

1. When engaging in procurement activities, we comply with the related regulations and follow social norms.
2. In our response to conflict minerals*, we are promoting efforts for ending the use of conflict minerals that are a source of funds for armed groups.
3. When selecting our trading partners, we open our doors widely to select them fairly, and we conduct faithful transactions based on contracts.
4. In our relationships with our trading partners, we endeavor to maintain and improve mutual understanding and relationships of trust, and aim for relationships in which we can grow and develop together.
5. In order to give consideration to the environment, we promote environmental conservation activities and conduct our activities in accordance with our Environmental Principles .

*:The problem that the trading of minerals produced in the Democratic Republic of the Congo and the surrounding countries is a source of funds for armed groups involved in conflicts and human rights infringements, etc. 
 

Environmental Policy

• At our Takarazuka headquarters TOA pursues the development and design of  technologies and products, and throughout these activities we endeavor always to correctly assess their environmental impact. At the same time, we also set further environmental objectives and targets within the parameters of our technical and economic capacities, implement these in a planned manner, and remain committed to continual improvement of our environmental protection efforts in general.
• TOA considers any and all measures that might be taken to lighten the environmental impact of our products at all stages of their lifecycles, including technology and product development and design, manufacturing processes, product distribution, product use, and product post-use disposal.
• TOA establishes an environmental protection system designed to promote environmental protection and improvement and prevention of pollution activities that are economical, effective, and permanent.
• As a member of the communities in each of the regions where we do business, TOA actively cooperates in efforts to save resources and energy and reduce industrial waste.
• TOA endeavors to preserve the environment both through compliance with established environmental laws, regulations and other agreements, and by voluntarily establishing our own in-house environment-related regulations as needed.
• TOA pursues environment-related educational and promotional activities and endeavors to ensure that all members of the TOA staff have a clear and constantly improving understanding of the "TOA Fundamental Environmental Philosophy" and the "Environmental Policy."
• Information on environmental technologies and products and environmental management implementation are made public as necessary.

TEI Limited Product Warranty - United States
PRODUCTS ARE ONLY INTENDED FOR COMMERCIAL (NON-CONSUMER) USES AND APPLICATIONS

TOA ELECTRONICS, INC. ("TEI") warrants Products purchased in the 50 United States of America and the District of Columbia against defects in material or workmanship, as follows:

• Audio Products: Five years
• Intercom Products: Two years

For warranty coverage of products of third parties resold through TEI, please contact the Original Equipment Manufacturer (OEM) or third party vendor directly.

Exceptions to Warranty Coverage

All Product CategoriesRust and/or corrosion of any Product and/or associated mounting hardware. This exception also applies to all Products which are recommended for outdoor applications.

BatteriesBattery failures: TOA will replace failed batteries within 60 days from the date of Product purchase. Purchaser should contact a TOA Authorized Reseller to arrange for the replacement.

 

Warranty Exclusions

Cases and case panels, grilles, lost or missing knobs, meter movements, wooden parts, damage caused by improper electrical service (such as power surge, brownout, operation on incorrect power supply) and shipping damage.

 

All claims under this Limited Product Warranty must be for covered problems and must be made during the applicable warranty period. To make a claim, Purchaser must return the Product, freight prepaid, to TEI's Service Center under a Return Merchandise Authorization issued by TEI in accordance with its then currently published procedure. The Product must be returned in either its original carton or a similar package affording an equal degree of protection. TEI will return the repaired Product freight prepaid to Purchaser. Unless the Product is covered by the Advance Replacement Policy then currently in effect by TEI, if any, TEI is not obligated to provide Purchaser with a substitute product during the warranty period or at any other time.

TERMS AND CONDITIONS
1. INVESTIGATION:

• • 1. TEI will reasonably investigate the Purchaser's claim.

If after investigation TEI determines that the reported problem was not covered by this warranty, Purchaser will pay TEI for the cost of investigating the problem at TEI's then prevailing per incident testing fee and all shipping costs incurred by TEI.

• • 1. No repair or replacement of any Product or part thereof will extend the applicable warranty period for the entire Product. The specific warranty for any repair will extend for a period of ninety (90) days following the repair or the remaining warranty period for the Product, whichever is longer.

2. EXCLUSIVE REMEDY; ACCEPTANCE:

• • 1. Purchaser's exclusive remedy and TEI's sole obligation under this warranty is to supply (or pay for) all labor necessary to repair any Product found to be defective in material or workmanship within the warranty period and to supply, at no extra charge, new or rebuilt replacements for defective parts. If repair or replacement fails to remedy the problem, then and only in such event will TEI refund to Purchaser the purchase price for the Product. Purchaser's failure to make a claim as provided herein or continued use of the Product will constitute an unqualified acceptance of the Product and a waiver by Purchaser of all warranty claims with respect thereto.

3. EXCEPTIONS TO LIMITED WARRANTY:

• • 1. In addition to the specific exceptions to warranty coverage noted herein, TEI has no liability or obligation to Purchaser under this warranty with respect to any Product which is subjected to any of the following: abuse, improper use, negligence, accident, modification, failure of the end-user to follow the operating procedures outlined in the user manual for the Product, failure of the end-user to follow the maintenance procedures in the service manual for the Product where a schedule is specified for regular replacement or maintenance or cleaning of certain parts (based on usage) and the end-user has failed to follow such schedule; attempted repair by non-qualified personnel; operation of the Product outside of the published environmental and electrical parameters, or if the Product's original identification (trademark, serial number) markings have been defaced, altered, or removed. TEI expressly excludes from warranty coverage Products sold by TEI "AS IS" and/or "WITH ALL FAULTS" and consumable items such as fuses and, except as noted above, batteries. All software and accompanying documentation furnished with, or as part of the Product is furnished AS IS and without any warranty of any kind, except as expressly provided in any documentation or license agreement furnished with the Product.

4. AVOIDING DATA LOSS:

• • 1. Purchaser is solely responsible for maintaining any backup which may be necessary to replace any data stored in the Product and which could be lost or damaged from any cause.

5. PROOF OF PURCHASE:

• • 1. Purchaser's dated bill of sale for the Product must be retained as evidence of the date of purchase and to establish warranty eligibility.

6. PRODUCT REGISTRATION:

• 1.         Registration of the Product or of this warranty is voluntary and Purchaser's failure to register will not diminish any rights available hereunder.

DISCLAIMER OF WARRANTY
 

EXCEPT FOR THE FOREGOING WARRANTY, TEI HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES FOR THE PRODUCT, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY AND/OR ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR ANY WARRANTY WITH REGARD TO ANY CLAIM OF INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE STATE STATUTE. TEI HEREBY DISCLAIMS ANY REPRESENTATIONS OR WARRANTY THAT THE PRODUCT IS COMPATIBLE WITH ANY COMBINATION OF NON-TEI PRODUCTS ANYONE MAY CHOOSE TO CONNECT TO THE PRODUCT.

LIMITATION OF LIABILITY
 

THE LIABILITY OF TEI, IF ANY, AND PURCHASER'S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND WHATSOEVER REGARDING THE PRODUCT, REGARDLESS OF THE LEGAL THEORY AND WHETHER ARISING IN TORT OR CONTRACT, WILL NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS MADE. IN NO EVENT WILL TEI BE LIABLE TO PURCHASER FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, COMPENSATION, REIMBURSEMENT OR DAMAGES ON ACCOUNT OF THE LOSS OF PRESENT OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON WHATSOEVER REGARDING THE PRODUCT.

For TEI'S Service Facility in the United States please contact: TEI Product Support Group at 800-733-4748 or by email at: [email protected].